The Labrador Rescue Trust takes your privacy and data seriously. We are committed to protecting your personal information. This policy sets out how The Labrador Rescue Trust uses the information that you provide us within the Trust’s charitable remit.
Your personal information
We will treat your personal details with care. We will not sell your data to any third parties.
Who we are
By TLRT (the data controller) we mean The Labrador Rescue Trust (registered Charity number 1088198). Registered Office: 4 Cedar Park, Cobham Road, Wimborne, Dorset, BH21 7SF. Our Data Protection Compliance Officer can be contacted at firstname.lastname@example.org
Your Information – what we collect and how we use it
TLRT collects information from the public in a number of different ways. For example, we ask for contact and other information when members of the public make a donation to us, sign up to our newsletter or are involved in the rehoming of dogs. This may include information such as your name, date of birth and contact information. We use this information to help us provide and improve our services as a Charity and to keep a record of our communications with you.
If you are a financial supporter of TLRT, by sponsoring a dog or donating to us we will ask for information that enables us to administer your donation. This will normally include information such as your name, contact details such as address, email or telephone number and your payment details and Gift Aid status.
If you have given us your consent, we will contact you with information and updates on TLRT, and how you can support us, such as fundraising. This may be by post, email or telephone, depending on your preferences. We will also continue to ask about your marketing preferences, to ensure that you are still happy to be contacted by us and by which means.
What the Law says about protection of personal information
The Law on Data Protection is derived from various pieces of legislation. These include the General Data Protection Regulation (GDPR) which comes into force in May 2018. The GDPR states that personal data (information relating to a person that can be individually identified) can only be processed if there is a legal ground to do so. Activities such as collecting, storing and using personal information would fall into the GDPR’s definition of processing. The GDPR provides six legal reasons under which personal information can be processed or used in a lawful way. For the processing to be permitted by law, at least one of the legal grounds must apply.
The legal grounds for TLRT to use your personal information are:
- Lawful Basis
- Contractual Necessity
- Legal Obligation
- Vital Interests
- Public Interest
- Legitimate Interest
How the law applies to TLRT’s use of personal information
TLRT will only process or use your personal information if we have
- a ‘legitimate interest’ to do so in order to support our charitable purposes. Our use will be fair and balanced and never unduly have an impact on your rights, or
- a contract with you that we can only fulfil by using your personal information, for example to send you an item that you have requested, or
- a legal obligation to use or disclose information about you, for example we are required by law to keep records of gifts that are given to us with Gift Aid for six years.
We will not unduly prioritise our interests as a Charity over your interests as an individual. We will always balance our interests with your rights. We will only use personal information in a way and for a purpose that you would reasonably expect in accordance with this Policy.
TLRT will not rent, swap or sell your personal information to other organisations for them to use in their own marketing activities.
What is Legitimate Interest
This means that organisations can process your personal information if they:
- i) have a genuine and legitimate reason for doing so and
- ii) that the use does not harm any of your rights and interests as an individual.
TLRT’s Legitimate Interest
We do not unduly prioritise our legitimate business interests as a Charity over your interests as an individual. We always respect your rights. We carry out a balancing exercise of the rights of the Charity with the rights of our supporters.
What we have a Legitimate Interest to do
TLRT supporters should be communicated in regard to our activities for the same reasons that they provided us with contact details in the first instance.
It is always your choice. If you don’t think this is quite right for you, you can tell us to change your communication preferences and our use of your information.
Legitimate Interest to send you direct mail
Unless you tell us not to, we will rely on our legitimate interest when sending you direct mail. From time to time, we would like to post you exciting updates about our work, products, services and how you can support us, including fundraising activities and progress. Unless you have requested that we do not send you some or all of this, our direct mailings do include marketing and fundraising asks which further the aims and objectives of TLRT, but you’re in control so if you want to ensure that we do not send this type of communication anymore, you can update your preferences at any time by emailing email@example.com.
Legitimate Interest to process your information
We aim to be clear about what information we collect, to enable you to make meaningful choices about how it is used.
When it is necessary we will contact you for administrative purposes, for example to contact you regarding a payment. We will also hold the minimum personal information required to support our ability to respect your preferences for communication with us.
To help you to understand when and why TLRT would use Legitimate Interest to process your personal information we provide the following examples:
- To send postal communications (as explained above);
- To improve security of our websites and systems;
- To prevent fraud when transacting on our website;
- To process your donations;
- To fulfil online transactions, process and deliver your order(s). In order to take payment and arrange delivery, we need to collect personal information, including your payment details, your full name, delivery address and contact details;
The above examples are on the basis that the processing will not be done if it harms your rights and interests as an individual, or if you tell us that you’d like us to stop. You can do this at any time by emailing firstname.lastname@example.org.
Changes to your data
Should you wish to change your preferences you can do this by emailing email@example.com
We comply with requests for the disclosure of personal information where this is required or permitted by law. This could include requests from law enforcement or tax agencies. In these circumstances, the request must be submitted in writing and in accordance with the relevant legal requirements.
If you believe your privacy rights have been violated, you may file a complaint with us or with the Information Commissioners office https://ico.org.uk/
Cookies and Web Privacy
TLRT guarantees our commitment to respecting and protecting your online privacy.
This includes your need and your right to know what we do with the personal information you share with us. It also guides our Charity’s policies regarding the management of this data, including how the information is collected, processed, and for what purposes.
The collection of information
Every time you log on to our website your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to get any personal data against your knowledge or free will (i.e. automatically recording e-mail addresses of visitors). Nor do we use it for any purpose other than to help us monitor traffic on our website or to cooperate with law enforcement (in case of criminal activity or misuse of our information).
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
Our emails are not encrypted. Some emails that we send are not tracked. Other emails we send we can track, at an individual level, whether the user has opened and clicked on the email. We do not use this information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. For tracked emails, we utilise Mailchimp (www.mailchimp.com/legal/privacy)
How our website works
When you have completed your donation, sponsorship or merchandise purchase, your web browser will be connected to Paypal to securely process the financial transaction (www.paypail.com/en/webapps/mpp/ua/privacy-full)
All information given on this site is to the best of our ability.
Please note that all material on this website is the copyright of TLRT or third parties.
If you are unsure what material you can or cannot use please contact TLRT.
This information was last updated in May 2018. We will make changes to this information form time to time, any amended information will apply from the date it is posted on this page.