MERCHANDISE FAQS

Merchandise Contact Information:

Email: merchandise@labrador-rescue.comTo order by cheque, write to us:

The Labrador Rescue Trust
32 Award Road
Wimborne
Dorset BH21 7NT

Frequently Asked Questions

What are the current UK postage and packaging rates?
Do you ship overseas?
What if my parcel is damaged/doesn’t arrive?
What if I don’t want to use Paypal?
Who looks after the merchandise?
I want to send a gift to a friend?
Christmas orders?
How is my order sent?
What if the item I am looking for isn’t on the website?
What if the item I order is out of stock?
What if the item of clothing I order doesn’t fit?
Where else can I buy The Labrador Rescue Trust merchandise?

UK Postage and Packing Current Rates

 

Do you ship overseas?

Yes. We would ask that you first email us and tell us the items that you would like to order and we will then weigh and package the order and email back the cost of shipping before we process any order. We would then need you to telephone us to process payment by debit or credit card and we will then post the goods. All goods must be paid for in sterling.

What if my parcel is damaged/doesn’t arrive?

Please email The Trust and explain the nature of your problem. The Trust will always endeavour to replace any lost or damaged items. Please allow 5 working days for delivery before contacting us, as we are not always able to get to the Post Office on the same day as we receive an order.

What if I don’t want to use Paypal?

We would much prefer you to use Paypal via the website as this is the most secure and efficient method of payment.  If you are unable to use Paypal, then we will accept posted orders with a cheque payment.  Please be aware that with posted orders, we cannot guarantee items will be in stock as we are receiving orders all of the time via the website, but as soon as your order is received by us, it will be added to the system.

Who looks after the merchandise?

Currently our volunteer, Leigh, looks after all the merchandise and posting of orders. At Christmas time he will be busy, so might get other volunteers will help by packaging the parcels.

I want to send a gift to a friend?

No problem, just add your friends details to the shipping address on the website and that’s where we’ll post it out.  We do not add any additional paperwork to the order, so the parcel will just contain the items you have ordered.  If you would like us to add a message, either include instructions in the notes section or drop us an email.

Christmas orders?

The Trust used to print a catalogue every year which was distributed to everyone on our mailing database. However, due to rising costs in print and production this year we are printing extra pages in our Autumn magazine sent to our Supporters showing the current Christmas cards, calendars and some gift items available. If you wish to receive a copy of this, please contact us by telephone or email.

How is my order sent?

In order to keep our postage costs as low as possible we send parcels via 2nd class post.  Please allow 5 working days for delivery before contacting us, as we are not always able to get to the Post Office on the same day as we receive an order. If you have a deadline (ie birthday gift) please inform us when ordering and we can arrange to send the item via next day postage services (at additional cost).

What if the item I am looking for isn’t on the website?

Please contact us and let us know if you looking for anything relating to Labradors. We are always sourcing new stock and suppliers and would welcome any suggestions for items not currently available from us.

What if the item I order is out of stock?

The Trust is only able to keep a limited amount of stock of the many items that we sell and we will always contact you if we cannot supply a complete order and offer alternatives or a refund for any item not available. After attendance at shows our stock level does sometimes drop considerably and we always endeavour to reorder from our suppliers as soon as we can.

Unfortunately sometimes our stock is discontinued by our suppliers and we will always try and remove the item from the website as quickly as we can and we will always notify you if your order contains any discontinued items and we will offer alternatives or a refund in this instance.

What if the item of clothing I order doesn’t fit?

As clothing does vary (and we are only able to give an approximate guide to sizes) we will always try and arrange an alternative. We would however ask that you return the item(s) to us at your own expense and we will either send a replacement or a refund where necessary.

PLEASE NOTE THAT WE ARE ONLY ABLE TO KEEP A VERY LIMITED AMOUNT OF CLOTHING IN STOCK AS WE DO OFFER SUCH A WIDE CHOICE OF SIZES AND COLOURS AND LOGO VARIATIONS. CLOTHING CAN SOMETIMES TAKE 8-10 WEEKS TO BE REORDERED AND DELIVERED FROM OUR SUPPLIER.

If the item of clothing you are looking for isn’t on the website then please contact us, as we can usually source different designs and colours.

All clothing items displayed on our website are unisex adult size. We can also supply children’s clothing – but please contact us if there is something you would like to buy for our younger supporters.

Where else can I buy The Labrador Rescue Trust merchandise?

Please look at our forthcoming events section on the website – although we won’t always have all of the merchandise on the stand, as sometimes the allocated space to us is not sufficient to display our full range.

If there are any particular items that you would like to buy at any of our shows, please contact us in advance and we can ensure that the items are sent to the show so that you can purchase them at the event and save on P&P.